Support

Having trouble with the app, or a question about how to use it? We're here to help.

Write to us directly and we'll get back to you:

Frequently asked questions

I forgot my password, what do I do?

For security reasons you can't recover it yourself. Ask whoever runs your academy to open their panel and reset your password — they'll get a temporary one, and when you sign in with it the app will ask you to create a new one right away.

I don't have an account yet, how do I sign up?

PayCoach has no open sign-up: the administrator creates your academy and gives you a username and password to start. If you'd like to try it, leave your details on the waitlist on the home page and we'll get in touch.

There's no signal at the field — do I lose what I mark?

No. The app saves what you mark on your phone and uploads it by itself as soon as the connection comes back. You can keep taking attendance with no internet at all.

How do I add or remove a student?

In the Students tab, the “＋” button adds a new one. To edit or remove someone, tap them in the list and the delete option appears there.

The payment messages come out incomplete

Check in Settings that you've filled in your price per class, your bank, and your account number. Without those, the WhatsApp message goes out missing the payment part.

I want to close my account or delete my data

You can do it yourself from Settings → Delete my account, both in the iPhone app and on paycoach.app. You confirm by typing your academy's name, and it can't be undone. If you'd rather we did it for you, write to info@paycoach.app. You can see what we store and why in the privacy policy.